Legal & Privacy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, full name, and password when you create an account
• TradingView Username: Your TradingView username to grant indicator access
• Payment Information: Processed securely through Stripe (we never store full credit card details)
• Communication Data: Correspondence when you contact our support team

1.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, features used
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies to maintain your login state

2. How We Use Your Information

We use your information to:

• Provide and maintain indicator access on TradingView
• Process subscription payments and manage billing
• Send transactional emails (order confirmations, payment receipts, trial reminders)
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We share your information only in these limited circumstances:

3.1 Service Providers

• Stripe: Payment processing (PCI-DSS compliant)
• Supabase: Database and authentication infrastructure
• Resend: Transactional email delivery
• TradingView: Indicator access management (username only)

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

3.3 Business Transfers

If AiOnCharts is acquired or merged, your information may transfer to the new entity.

We NEVER sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• End-to-end encryption for data transmission (TLS/SSL)
• Encrypted database storage (AES-256)
• Secure authentication via Supabase Auth
• Regular security audits and updates
• Access controls and admin authentication

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Data Portability: Receive your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications (we don't send marketing emails)
• Object: Object to processing of your data under certain conditions

To exercise these rights, contact us at aioncharts@outlook.com

6. Data Retention

We retain your data for the following periods:

• Active Accounts: Retained as long as your subscription is active
• Cancelled Accounts: Retained for 90 days, then deleted (except legal/accounting records)
• Payment Records: Retained for 7 years for tax and accounting compliance
• Support Communications: Retained for 2 years

7. Cookies

We use essential and analytics cookies:

• Authentication Cookies: Keep you logged in (Supabase session)
• Security Cookies: Prevent CSRF attacks
• Analytics Cookies: Help us understand usage (Google Analytics 4)

We do not use advertising cookies or sell personal data. You can disable analytics cookies in your browser settings.

8. Third-Party Links

Our website may link to TradingView and other external sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Children's Privacy

AiOnCharts is not intended for users under 18 years old. We do not knowingly collect information from minors. If you believe we have collected data from a minor, contact us immediately at aioncharts@outlook.com.

10. International Users

AiOnCharts operates globally. Your data may be processed in countries outside your residence. By using our service, you consent to international data transfers. We ensure adequate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of AiOnCharts after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions or concerns, contact us at: